PAIA Manual

9 October 2026

PAIA: the Promotion of Access to Information Act 2 of 2000

POPIA: the Protection of Personal Information Act 4 of 2013

Regulator: the Information Regulator of South Africa

Information Officer: the person responsible for PAIA and POPIA at TAAG

We, us: The Alex and Alex Group (Pty) Ltd, trading as TAAG Architects

This manual helps you to:

See what records we hold

Request access to a record

Understand how we handle personal information

Know who to contact

Company: The Alex and Alex Group (Pty) Ltd, trading as TAAG Architects

Registration number: 2026/681993/07

Physical address: 35 Kloof Road, Fresnaye, Cape Town, 8001

Information Officer: Alexandros Tsiotsiopoulos, info@taagarchitects.com

Phone: 071 604 5775 (Alexandros) or 074 585 1753 (Alex)

Email: info@taagarchitects.com

Website: www.taagarchitects.com

The Information Regulator publishes a guide on how to use PAIA. You can get it from the Regulator's website at www.inforegulator.org.za, or ask our Information Officer for help.

​

The guide explains your rights, how to request a record and what to do if a request is refused. You may complain to the Regulator if you are unhappy with our response.

These are on our website:

This PAIA manual

Privacy Policy

Cookie Notice

Terms of Use and Disclaimer

General information about our practice and services

We keep records required by laws that may include:

Companies Act 71 of 2008

Income Tax Act 58 of 1962 and Value-Added Tax Act 89 of 1991

Architectural Profession Act 44 of 2000

Basic Conditions of Employment Act 75 of 1997, where we have employees

Electronic Communications and Transactions Act 25 of 2002

Protection of Personal Information Act 4 of 2013

Company records: registration, directors and governance

Client and project records: briefs, agreements, drawings, correspondence and submissions

Consultant and supplier records

Finance and tax records

Staff records, where applicable

Professional records: registrations and CPD

Marketing and website records

​

Having a record listed here does not mean it will be released. PAIA allows us to refuse access on certain grounds, such as protecting the privacy or commercial interests of others.

Why we process it: to respond to enquiries and provide our services; to meet legal and professional duties; to run our business and website.

​

Whose information, and what kind: clients and prospective clients (name, contact details, project and property details); consultants, contractors and suppliers (business and contact details, agreements, invoices); website visitors (IP address, browser and device details, pages viewed); staff and applicants, where applicable (contact details, qualifications, employment records).

​

Who may receive it: service providers for our website, email and storage; consultants on a project; municipalities and other authorities, where required; our accountants and legal advisers.

​

Information sent outside South Africa: some cloud service providers store data outside South Africa. We use providers that protect personal information to a standard similar to POPIA.

​

How we keep it safe: password-protected accounts with limited access; secure cloud storage and email; backups and up-to-date software; confidentiality duties for people who handle information.

Complete the prescribed request form, available from the Regulator's website or our Information Officer

Email it to info@taagarchitects.com, or deliver it to our physical address

Give enough detail for us to find the record, and say which form of access you want

Pay the prescribed request fee, and an access fee if the request is granted

We will reply within the time PAIA allows

This manual is on www.taagarchitects.com and can be inspected at our physical address during business hours. You may ask us for a copy, and a copying fee may apply. A copy is also available from the Regulator.

We will update this manual when our information changes.