Privacy Policy
About this policy
Last updated: 9 October 2026
TAAG Architects respects your privacy. This policy explains what personal information we collect, why we use it and what your rights are under the Protection of Personal Information Act 4 of 2013 (POPIA).
Who we are
Responsible party: The Alex and Alex Group (Pty) Ltd, trading as TAAG Architects, registration number 2026/681993/07
Address: 35 Kloof Road, Fresnaye, Cape Town, 8001, South Africa
Website: www.taagarchitects.com
Email: info@taagarchitects.com
Information Officer: Alexandros Tsiotsiopoulos, info@taagarchitects.com
What we collect
When you contact us, you may give us:
Your name, email address and phone number
Details about your project, such as the property address and what you want to build
Anything else you choose to send us
When you visit the website, we collect basic technical information:
IP address, browser and device type
Pages viewed and time spent
How you arrived at the site
We do not knowingly collect information about children. We do not ask for special personal information such as health or religious details.
Why we use it
We use your information to:
Reply to your enquiry
Prepare proposals and fee quotes
Deliver our services if you appoint us
Meet our legal and professional duties, including municipal submissions and SACAP requirements
Understand how the website is used and improve it
Send you updates, only if you have agreed to receive them
We only use your information for the purpose it was collected, or a closely related one.
Who we share it with
We do not sell your information. We share it only where needed, with:
Service providers who run our website, email and storage
Consultants working on your project, such as engineers
Municipalities and other authorities, where the law or a building submission requires it
We ask our service providers to protect your information.
Information sent outside South Africa
Some of our providers store data on servers outside South Africa. We choose providers that protect personal information to a standard similar to POPIA.
How we protect it
We use reasonable technical and organisational security measures
We limit access to the people who need it
If there is a breach that affects you, we will tell you and the Information Regulator as POPIA requires
How long we keep it
We keep personal information only as long as we need it for the purpose it was collected, or as the law and our professional duties require. We then delete or anonymise it.
Your rights
You may ask us to:
Tell you what personal information we hold about you
Correct or update it
Delete it, where we no longer need it
Stop using it for a particular purpose
Withdraw your consent at any time
Email our Information Officer at info@taagarchitects.com. We may ask you to confirm your identity first.
Marketing
We will only send you electronic marketing if you have agreed to it. Every message will let you opt out.
Cookies
We use cookies to run the website and understand how it is used. See our Cookie Notice for details and choices.
Links to other websites
Our site may link to other websites. We are not responsible for their privacy practices.
Complaints
If you are not happy with how we handled your information, please tell us first. You may also complain to the Information Regulator:
Website: www.inforegulator.org.za
Changes
We may update this policy. The date at the top shows when it was last changed.
Contact
Questions about this policy? Email info@taagarchitects.com.